Email Anti-SPAM News, Help & Advice.

Fed up of receiving SPAM, viruses, scams and phishing schemes via email?? We were - so here are some useful news articles, hints and tips to keep informed and reduce the problem!

January 12, 2005

Verizon spam filtering statement

Here is a statement from Verizon about their spam filtering that is causing chaos for Verizon users receiving email from much of the rest of the world! Also see previous post: Verizon Email Blocking.

Spam is out of control. Leading providers of spam protection tools such as MX Logic, Inc. and MessageLabs report that some 80 to 90 percent of all e-mail today is spam.

This is a major problem for Internet users in multiple ways. Spam clogs our mailboxes daily to the point where it threatens viability of e-mail as a communications tool. It also routinely carries viruses, identity-theft scams, spyware, zombie bots and other serious security threats.

As an ISP, Verizon Online is working hard to address these serious security threats on the Internet by closely monitoring our network for incoming and outgoing spam and by working cooperatively with others across the ISP industry on anti-spam initiatives.

These round-the-clock efforts include blocking spam and propagation of viruses from sources we identify using methods that are consistent with industry practices. This is a long-standing policy at Verizon Online.

When we identify sources of spam or viruses, we block them as narrowly as we can and, where possible, we work directly with whoever manages that source to notify them of the issue. We then continuously monitor the source and will lift the block as soon as we are satisfied the threat has been resolved. In many cases, this is resolved within two days; however, we will not remove a block as long as a serious threat remains.

The entire ISP industry is working to combat spam and other online security threats. Verizon Online is a member of various coalitions, including the Messaging anti-Abuse Working Group that includes both large and small ISPs covering more than 100 million online subscribers. We also have aggressively pursued spammers through legal action, and taken a leading role in drafting legislation at the state and national level and working with domestic and international law enforcement agencies to combat spam other threats. In short, Verizon is committed to protecting its customers and its network from the serious security matters that threaten our use of the Internet everyday.

Any spam blocking method will, inevitably, also result in the blocking or delay of otherwise legitimate email. This is yet another reason why spammers are harmful to the Internet community. If a Verizon Online customer believes they are not receiving legitimate e-mail, they
should call our technical support desk for assistance and we will work with them to resolve their situation as quickly as possible.

Our Verizon Online web site also features an Internet security page with practical tips and tools that can help customers protect themselves from Internet threats. It can be found at:

We believe that fighting spam is the right thing to do for the safety and security of our more than 4 million broadband and dial-up customers.

Some of the loudest complaints you will see or hear about spam blocking come from the spammers themselves, who lose significant income when their efforts to flood the Internet with unsolicited e-mail are foiled. Our customers expect and demand that we provide them with as safe, secure and effective an Internet experience as possible and we are firm in our commitment to do that.

We are not quite sure how the statement of "...we block them as narrowly as we can" can really be justified considering the reports of entire network and country blocks!


  • At 3:39 PM, Anonymous Anonymous said…

    My own experience suggests Verizon's anti-spam effort is useless.

    I can't believe Yerizon is making any signiifcant effort.

  • At 1:02 AM, Anonymous Anonymous said…

    I believe Verizon is overthinking the problem. All they need to do is give us (email recipients) a little more control. In fact, if they make the control more localized to the recipient, doesn't that solve the problem (of valid emails getting deleted)? Hotmail allows me to either add an email that has been incorrectly identified as junk to the address book or a safe list. Simple.

  • At 11:52 PM, Anonymous Anonymous said…

    Why is blocking my work domain; we're not sending out any spam and our systems are being monitor for infection to the minuete.


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